Posts Tagged ‘Bigpond’

Update on my quest for a fairer Telstra/Bigpond wireless plan

Thursday, February 17th, 2011

Hi all just thought I would give an update on my quest for a fairer deal for wireless home users.

I know I was going to end my quest for better value for wireless users but it is very hard to do when every month you are shaped while those on a wired connection continue to have full speed all of the time.

There was a planned telephone conference between Rebekah, Anthea and myself just over a week ago but due to my own illness that had to be cancelled.  In the end An email communication commenced with my specific questions being asked which have all been asked before on these comment pages, though for those not up to speed they were (in summary);

  1. Why is wireless limited to only 12GB? Could there be an increase in shaping speed?
  2. Why can mobile wireless get 12GB data packs for $69 when I have t pay $89 for home wireless?
  3. Why are there no bundling options available for wireless users
  4. Tower upgrades, not only are we on a low 12GB quota but our local tower is still limited to 3.6mbps, when will it be upgraded. (more…)

An end to my requests for better wireless plans from Bigpond/Telstra

Friday, November 12th, 2010

End of discussion about wireless quotasFor those that have followed my quest for better value and better quota plans for wireless broadband users of Bigpond (Telstra) you will know I have been quite persistent with my quest.  Today however I must end this quest, not solely for the fact that I am getting nowhere but also that the stress and frustrations with it all is not helping my continued and increasing ill health. (more…)


New Telstra/Bigpond Mobile/Wireless Plans Remain Unfair

Wednesday, October 20th, 2010

Wanted is a fair deal for all broadband usersWith the Government in talks to get the National Broadband Network (NBN) up and running, The Prime Minister Julia Gillard was today quoted in an article on as saying to the Liberal National Party (LNP) to ‘not delay and cause extra days of higher prices and less choice, particularly for those Australians who live in our regions.  Further on Senator Conroy is also quoted as saying ‘They (the LNP) are wilfully delaying millions of Australians from getting a fairer deal on broadband and telecommunications services’.  The full article can be read on the web site.

These comments add to the whole argument I have been having for a fairer deal for those people that are stuck on wireless broadband with no other ISP available and no fixed line connection possible.



Telstra/Bigpond Releases New Mobile Broadband Plans

Monday, October 18th, 2010

New Telstra/Bigpond Mobile PlansToday Telstra launched a new set of plans that were expected to be for wireless connections. However instead of releasing a set of ‘wireless’ plans they have chosen to rename them to ‘Mobile Broadband’ in place of ‘Wireless Broadband’. I can only assume this has been done to distinguish what is a fixed connection and what is a mobile connection, which is actually a great idea.

However what they have not done is realise that many that used a wireless connection prior to these new plans, were using them as a home connection and not for mobile purposes. This now leaves those people with a gap of no plans that now suit them. These people are not able to get a fixed line connection but they do want a fixed home connection and not a mobile connection, so Mobile Broadband is also not suitable for them. So what will Telstra do now for that group of users? I fear nothing as they refuse to consider that many users of the previous wireless broadband used it for a home connection and not for mobile purposes.



Reflection on the Telstra Responses to Wireless Plan Requests

Friday, September 10th, 2010

I have had a little time to reflect on the emails I have got and the reply Rebekah has provided and I can’t help but think that I have been served nothing else but lip service. While I cannot confirm this, it would seem from Rebekah’s comments we are still going to be left out, overcharged, undervalued, made to feel unwanted and in no way considered worth being a Telstra customer.

Rebekah says
‘With regard to our wireless plans, I wanted to say that this is a highly competitive market’

I am sorry but this is so wrong that at first I believed it but now I can only think it is a smoke screen. How can it be ‘competitive’ if you are the ONLY supplier that can service us?



Telstra Reply to My Wireless Plan Requests

Thursday, September 9th, 2010

This afternoon I was pleasantly surprised to finally get a formal reply from Telstra in relation to my requests for better value and higher quota wireless plans.  While the reply does not provide any new plans or added quota it is at least a step in the right direction by at least getting a quite detailed reply.  I felt it was only fair to add the reply to my web site so others could read it and so there is a reply to my other posts.  I have also received permission to reproduce this response directly from Telstra. (more…)