Archive for the ‘Telstra/Bigpond’ Category

The NBN, what are your thoughts?

Friday, April 27th, 2012

I admit I was initially against the idea of the NBN mainly due to the overall cost and a feeling that the money could be used for much more, for example piping water from the North West to the South West of Western Australia, which would definitely solve our water issues in WA.  Now however I have grown to accept the NBN and now look forward to its installation…. whenever that will be.

Living in a rural location we are listed as not getting fibre to our town, even though another town only 34 kms away is getting fibre.  I made a case for our town to get fibre  to my local shire (Boyup Brook Shire) but I have not seen any action on this at all so it must be of no importance to the shire… well we will see once its installed everywhere else if it is or not.  Even if we were to get fibre in town our own property would still not be getting fibre.  Wireless will be our only option, which is still better than satellite. (more…)


Telstra Wireless Plan Requests Update – THE END!

Wednesday, August 3rd, 2011

I know I have said it before but this time I will not be re-opening this issue again.  It has gone on too long and it is very clear that for everything that I have done and tried to do has been in vain with no positive outcome.  The only outcome has been an aggravation to my own illness and a letter from Rebekah O’Flaherty saying I can leave Telstra with no penalty if I am still not happy with the no positive news on wireless plans with Telstra.  Rebekah has made it very clear to me my quest will not yield any results, is being totally ignored and not taken on board and if I don’t like it too bad and leave.  Which would be fine if I could get a service from another provider, which I cannot.  Add to this my wifey’s request I stop the action with Telstra as it is causing my health to deteriorate further due to the stress and negativity from responses from Telstra and the way in which Telstra are treating me on their blog (that being no longer posting any of my comments).

So that is it, no more comments from me about this subject and no more feedback posts to Telstra.  It is clear they do not want my comments and have now chosen to dismiss any and all comments. feedback and questions from me personally.

The End!


Update on my quest for a fairer Telstra/Bigpond wireless plan

Thursday, February 17th, 2011

Hi all just thought I would give an update on my quest for a fairer deal for wireless home users.

I know I was going to end my quest for better value for wireless users but it is very hard to do when every month you are shaped while those on a wired connection continue to have full speed all of the time.

There was a planned telephone conference between Rebekah, Anthea and myself just over a week ago but due to my own illness that had to be cancelled.  In the end An email communication commenced with my specific questions being asked which have all been asked before on these comment pages, though for those not up to speed they were (in summary);

  1. Why is wireless limited to only 12GB? Could there be an increase in shaping speed?
  2. Why can mobile wireless get 12GB data packs for $69 when I have t pay $89 for home wireless?
  3. Why are there no bundling options available for wireless users
  4. Tower upgrades, not only are we on a low 12GB quota but our local tower is still limited to 3.6mbps, when will it be upgraded. (more…)

An end to my requests for better wireless plans from Bigpond/Telstra

Friday, November 12th, 2010

End of discussion about wireless quotasFor those that have followed my quest for better value and better quota plans for wireless broadband users of Bigpond (Telstra) you will know I have been quite persistent with my quest.  Today however I must end this quest, not solely for the fact that I am getting nowhere but also that the stress and frustrations with it all is not helping my continued and increasing ill health. (more…)


New Telstra/Bigpond Mobile/Wireless Plans Remain Unfair

Wednesday, October 20th, 2010

Wanted is a fair deal for all broadband usersWith the Government in talks to get the National Broadband Network (NBN) up and running, The Prime Minister Julia Gillard was today quoted in an article on as saying to the Liberal National Party (LNP) to ‘not delay and cause extra days of higher prices and less choice, particularly for those Australians who live in our regions.  Further on Senator Conroy is also quoted as saying ‘They (the LNP) are wilfully delaying millions of Australians from getting a fairer deal on broadband and telecommunications services’.  The full article can be read on the web site.

These comments add to the whole argument I have been having for a fairer deal for those people that are stuck on wireless broadband with no other ISP available and no fixed line connection possible.



Telstra/Bigpond Releases New Mobile Broadband Plans

Monday, October 18th, 2010

New Telstra/Bigpond Mobile PlansToday Telstra launched a new set of plans that were expected to be for wireless connections. However instead of releasing a set of ‘wireless’ plans they have chosen to rename them to ‘Mobile Broadband’ in place of ‘Wireless Broadband’. I can only assume this has been done to distinguish what is a fixed connection and what is a mobile connection, which is actually a great idea.

However what they have not done is realise that many that used a wireless connection prior to these new plans, were using them as a home connection and not for mobile purposes. This now leaves those people with a gap of no plans that now suit them. These people are not able to get a fixed line connection but they do want a fixed home connection and not a mobile connection, so Mobile Broadband is also not suitable for them. So what will Telstra do now for that group of users? I fear nothing as they refuse to consider that many users of the previous wireless broadband used it for a home connection and not for mobile purposes.



Reflection on the Telstra Responses to Wireless Plan Requests

Friday, September 10th, 2010

I have had a little time to reflect on the emails I have got and the reply Rebekah has provided and I can’t help but think that I have been served nothing else but lip service. While I cannot confirm this, it would seem from Rebekah’s comments we are still going to be left out, overcharged, undervalued, made to feel unwanted and in no way considered worth being a Telstra customer.

Rebekah says
‘With regard to our wireless plans, I wanted to say that this is a highly competitive market’

I am sorry but this is so wrong that at first I believed it but now I can only think it is a smoke screen. How can it be ‘competitive’ if you are the ONLY supplier that can service us?



Telstra Reply to My Wireless Plan Requests

Thursday, September 9th, 2010

This afternoon I was pleasantly surprised to finally get a formal reply from Telstra in relation to my requests for better value and higher quota wireless plans.  While the reply does not provide any new plans or added quota it is at least a step in the right direction by at least getting a quite detailed reply.  I felt it was only fair to add the reply to my web site so others could read it and so there is a reply to my other posts.  I have also received permission to reproduce this response directly from Telstra. (more…)


An open letter to Telstra, the TIO and others

Thursday, September 9th, 2010

For anyone that has been following my blog and/or my comments on Telstra Exchange you will have noted I have exhausted just about every means I can think of to get an official response from Telstra/Bigpond on why wireless users are being treated as second rate customers and of little value to Telstra/Bigpond.  My draft letter is the following, if anyone wants to edit or add to my letter please add your comments before the 12 September. (more…)


Telstra discriminates against rural and wireless users – again!

Thursday, June 17th, 2010

Today Telstra has released a raft of new plans for bundling your broadband, telephone and even your TV.  You can also get a new Telstra T-Box and/or a T-hub which on looking at the plans are a welcome change for Telstra and Bigpond when it comes to value for service.  What is so great also is the increased quota that assists families to enjoy the ever growing rich Internet environment at full speed with 100 and 200GB plans as part of the bundles.

However… (more…)