Archive for September, 2010

Reflection on the Telstra Responses to Wireless Plan Requests

Friday, September 10th, 2010

I have had a little time to reflect on the emails I have got and the reply Rebekah has provided and I can’t help but think that I have been served nothing else but lip service. While I cannot confirm this, it would seem from Rebekah’s comments we are still going to be left out, overcharged, undervalued, made to feel unwanted and in no way considered worth being a Telstra customer.

Rebekah says
‘With regard to our wireless plans, I wanted to say that this is a highly competitive market’

I am sorry but this is so wrong that at first I believed it but now I can only think it is a smoke screen. How can it be ‘competitive’ if you are the ONLY supplier that can service us?

(more…)

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Telstra Reply to My Wireless Plan Requests

Thursday, September 9th, 2010

This afternoon I was pleasantly surprised to finally get a formal reply from Telstra in relation to my requests for better value and higher quota wireless plans.  While the reply does not provide any new plans or added quota it is at least a step in the right direction by at least getting a quite detailed reply.  I felt it was only fair to add the reply to my web site so others could read it and so there is a reply to my other posts.  I have also received permission to reproduce this response directly from Telstra. (more…)

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An open letter to Telstra, the TIO and others

Thursday, September 9th, 2010

For anyone that has been following my blog and/or my comments on Telstra Exchange you will have noted I have exhausted just about every means I can think of to get an official response from Telstra/Bigpond on why wireless users are being treated as second rate customers and of little value to Telstra/Bigpond.  My draft letter is the following, if anyone wants to edit or add to my letter please add your comments before the 12 September. (more…)

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